In this episode of Building the Future, Dan is joined by Shelby Scarbrough, founder of Practical Protocol and author of her new book Civility Rules! Creating a Purposeful Practice of Civility. The pair discuss Shelby’s career and how her experiences taught her the importance of treating people civilly in professional interactions. Shelby talks about the difference between civility and being nice, and how the idea of “civility” changes across cultural borders. The conversation touches on topics like the role of civility in the digital age, civility in how democracies work, and examples of civility in leadership.

Podcast originally published on csis.org.